Last updated: November 10, 2025
1. Introduction
This Refund Policy outlines the procedures and conditions for refunds of services purchased from Uptotal ("we", "our", or "us"). By purchasing our services, you agree to this policy.
2. Refund Period
We offer a 7-day refund period for new customers. If you are not satisfied with our services during the first 7 days after purchase, you may request a full refund.
3. Conditions for Refund
To be eligible for a refund, the following conditions must be met:
- The refund request must be made within the 7-day period after the initial purchase.
- The reason for the refund must be a technical failure or inability to provide the service as advertised.
- You must provide details about the issue encountered so that we can try to resolve it first.
4. Exclusions
The following cases are not eligible for a refund:
- After the initial 7-day period.
- If the service has been extensively used during the evaluation period.
- If the reported issue was caused by incorrect client configurations or misuse of the service.
- Domain fees and SSL certificates, which are provided by third parties.
5. Refund Process
To request a refund:
- Contact our support team via email at [email protected].
- Provide your order number or account ID.
- Explain the reason for your dissatisfaction and the issue encountered.
- Our team will review your case and respond within 2 business days.
6. Refund Method
Refunds will be processed using the same payment method used for the original purchase. Refund processing may take 5-10 business days, depending on your payment provider.
7. Contact Us
If you have questions about our refund policy, please contact us:
Uptotal
Email: [email protected]